I hold a Schengen Visa (Type D) and eligible to work in Europe. I am currently based out of Budapest, Hungary.
I have around 7 years of experience in Servicenow Development/Consulting/Administration. I am currently working as a ServiceNow Developer for Fujitsu Consulting India.
Experience in End-to-end Implementation of different ITSm modules.
Worked on customisation of different ITSM modules of ServiceNow (IM, CM, Service Catalogues, Performance Analytics, and Reporting etc.).
Configured Agent Workspace and Agent Chat modules for different clients.
Good knowledge in SDLC, Agile Principles and automation processes.
Experience working with Business Rules, Client Scripts, UI Policies, UI Actions, Access Control Lists, SLA, Scheduled Jobs, Email Notifications, etc.
Co-ordination with clients and vendor – For any production/sub-production instance related issues/ queries.
Integrated ServiceNow with 3rd party applications.
Understanding of IT service management and the ITIL business process.
Work with process owners to develop and implement workflow.
Working on production issues post deployment.
Create and use update sets to move customizations between systems.
Work with business users to identify and refine business requirements and workflows.
Reporting, report scheduling, loading Data Using Import Sets.
An expert self-starter and a team player who can deliver quality work on time in a fast-paced, deadline-driven environment and capable of managing multiple projects simultaneously.
Good interpersonal skills, decision making, well organized, resourceful and committed to quality.
Skills and experiences
ServiceNow7 years
ServiceNow Administration7 years
JavaScript5 years
ITIL5 years
Requirements Analysis5 years
Skills and experiences
Servicenow Developer
Fujitsu IndiaMar 2019 - May 2022
ServiceNow Developer
AccentureApr 2015 - Mar 2019
Educations and Certifications
Bachelor of Engineering (B.E.), Mechanical Engineering
Gyan Ganga Institute of Technology and Sciences, Jabalpur2010 - 2014
Completed my Bachelor's degree in Mechanical with 65%.