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Harshitha G.

  • Cleveland, Ohio
  • 3 years
  • Full-time (40 hrs/week)
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I am equipped with a Master’s in Computer Science from Cleveland State University and over 3 years of ServiceNow experience. I am a Certified System Administrator, specializing in ITSM, JavaScript, HTML, CSS, ServiceNow development, and administration. I excel in creating detailed flow diagrams and solving complex problems. I am a strong communicator and collaborator committed to delivering innovative solutions.

Skills and experiences

Senior Software Engineer

Value Labs, Hyderabad, India (Aug 2019-July 2022)
  • Led the ITSM module from gathering business requirements to deployment, earning the 'Star of the Quarter' award.
  • Created customized workflows using Glide to streamline business processes and improve operational efficiency.
  • Designed, developed, and maintained catalog items, forms, and user interfaces for 14 Clients, securing three new projects.
  • Worked as a first point of contact for incident management including testing the workflow of incidents and reviewing the resolution notes.
  • Integrated company data from multiple locations using REST API and Microsoft Active Directory to centralize data management and improve data accessibility.
  • Developed user interfaces using Angular, HTML, and CSS as a key member of the front-end development team, leading to the successful acquisition of 2 new projects for our team.
  • Effectively utilized strong communication and organizational skills within Agile environments, facilitating streamlined project execution and team collaboration.
  • Applied effective problem-solving and critical thinking abilities to enhance project outcomes and efficiency.
  • Developed a web scraping project, for gathering all the XMLs from a website with one click.


  • Designed and implemented custom solutions on the ServiceNow platform, such as automating incident management workflows and integrating third-party applications for enhanced operational efficiency.
  • Deployed an internal training platform using C# and .NET, significantly boosting employee training participation and effectiveness across the organization.

Educations and Certifications

Master's in Computer Science

Cleveland State University Aug 2022-May 2024
  • Coursework:  Comparative Programming Languages, Software Quality Assurance, Advanced Operating Systems, Architecture, and Operating Systems

Bachelor’s in Computer Science

Aditya University

Coursework: Data Base, Algorithms, Software Engineering, overall 40+ Engineering courses, and 10 engineering labs

ServiceNow Certified System Administrator

June 2024

• Microsoft Certified: AZ-900 – Azure Fundamentals

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